Privacy Policy

Axym LLC ("Axym," "we," "our," or "us") is a Louisiana-based company that provides digital marketing, website development, AI-powered voice agent, and lead automation services for water damage and restoration companies.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website at axym.co, use our services, or communicate with us.

Information you provide directly:

• Name, email address, phone number, and business information when you submit a form, contact us, or sign up for our services
• Billing and payment information when you subscribe to our services
• Business details, service preferences, and configuration information provided during onboarding

Information collected automatically:

• Device and browser information, IP address, and general location data when you visit our website
• Website usage data including pages viewed, time spent, and referral sources
• Cookies and similar tracking technologies

Information collected through our services:

• Call recordings, transcripts, and metadata when our AI voice agents handle calls on behalf of your business
• Lead and contact information captured through automated forms and missed call workflows
• SMS message logs related to lead follow-up and service communications

We use the information we collect to:

• Provide, maintain, and improve our services including website builds, lead capture systems, review management, and AI voice agents
• Send automated lead follow-up communications on behalf of our client businesses
• Generate call summaries and lead performance reports
• Communicate with you about your account, services, and support
• Process payments and manage subscriptions
• Improve our AI systems to provide better service
• Comply with legal obligations

Types of messages sent: Axym sends transactional SMS messages on behalf of our client businesses. These messages include lead response confirmations, appointment follow-ups, review requests, and service-related communications. We do not send promotional or marketing messages on behalf of third parties.

Consent and opt-in: SMS messages are only sent to individuals who have initiated contact with a business by calling their phone line or submitting a web form inquiry. By initiating contact, the individual consents to receive transactional SMS communications related to their inquiry.

Opt-out: All SMS messages include opt-out instructions. Recipients may reply STOP at any time to stop receiving messages. Reply HELP for assistance.

Message frequency: Message frequency varies based on lead and appointment activity.

Message and data rates: Standard message and data rates may apply depending on the recipient's mobile carrier and plan.

Data sharing: We do not sell, rent, or share SMS opt-in data or phone numbers with third parties for marketing purposes.

We do not sell your personal information. We may share information in the following circumstances:

• With client businesses: We share lead data, call transcripts, and summaries with the business on whose behalf we are operating.
• Service providers: We use third-party providers for cloud hosting, telephony, SMS delivery, payment processing, and analytics. These providers are contractually obligated to use your information only to provide services to us.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain call recordings, transcripts, and related data for the duration of our service agreement with the client business, plus a reasonable period thereafter for legal and operational purposes. Upon termination of service, clients may request deletion of their data.

SMS message logs are retained for a maximum of 90 days for service quality and compliance purposes, after which they are permanently deleted.

Website analytics data is retained in anonymized form and does not contain personally identifiable information.

We implement industry-standard administrative, technical, and physical safeguards to protect your information. This includes encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings. Our site does not respond to "Do Not Track" signals at this time.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications by replying STOP
• Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us at the Axym contact page.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, contact us at:

Axym LLC
Contact: the Axym contact page
Website: axym.co